SHIPPING
NATIONAL SHIPMENTS
GALEA
BESPOKE,SL offers totally free national shipments. To avoid incidents or delays
in the delivery process of your order, it is essential to fill in the contact
telephone box that will be provided to the transport company.
In no case
shipments will be made to post office boxes.
INTERNATIONAL
DELIVERIES
The
shipping cost is indicated at the end of the purchase process on each product
sheet. Deliveries will be made to any address that belongs to one of the countries
listed in our e-shop. To avoid incidents or delays in the delivery process of
your order, it is essential to fill in the contact telephone box that will be
provided to the transport company.
In no case
shipments will be made to post office boxes.
DELIVERY TIME
Delivery
time for Ready to Wear orders
For
national and international shipments, the estimated delivery time is between 5
and 15 working days, depending on the destination. Delivery times are approximate
and based on the services of our logistics operators.
Shipments
are made from Monday to Friday, except holidays.
In the
event that the orders suffer delays beyond the control of GALEA BESPOKE, SL,
these days of delay would not be attributable to the periods indicated above. Each
delivery is considered completed from the moment in which the transport company
makes the product available to the customer. Due to delays in the delivery of
orders attributable to GALEA BESOKE, SL, the costumer may cancel the order in
accordance with the section on the right of withdrawal.
Delivery
times for Made to Order orders
For
national and international shipments, the estimated time is between 7 and 100
working days, depending on the level of customization that is requested.
Delivery times are indicative and based on the services of our logistics
operators.
Shipments
are made from Monday to Friday, except holidays. In the event that the orders
suffer delays beyond the control of GALEA BESPOKE, SL, these days of delay would
not be attributable to the periods indicated above. Each delivery is considered
completed from the moment in which the transport company makes the product available
to the customer. Due to delays in the delivery of orders attributable to GALEA
BESOKE, SL, the costumer may cancel the order in accordance with the section on
the right of withdrawal.
How can I track
my orders?
When your
order is delivered to the transport agency, you will receive an informative
email with a tracking number. This number will allow you to track your package
and check the status of your shipment.
EXCHANGE, RETURN AND CANCELLATION
Size changes
Spain: in case of needing a change of
size, the cost for collecting the item and shipping a new item will be assumed
by GALEA BESPOKE, SL. GALEA BESPOKE, SL will assume this cost only on the first
chage. If it is necessary to make further changes in size with respect to the
same order, the collection and shipping of the item will be borne by the costumer.
You should bear in mind that items purchased at www.galeabespoke.com can be exchanged as
long as they are in perfect condition and have not been used or have suffered
any damage. For this reason, we recommend that you try on footwear on a carpet
or surface that will not damage or scratch the sole. We also ask you not to
flex your foot so that the skin does not suffer any wrinkles that prevent its
return. Personalized items or items that have been modified at the costumer´s
request will NOT be subject to any change or refund.
The request
for a change of size may not exceed a period of 5 calendar days from the
receipt of the product. To proceed with the change of the product, contact us
via email.
Cancelation:
you can cancel your order as long as it has not been shipped. You should note
that your order can be shied the same day or the first business day after the
date of your order.
To cancel,
please contact our costumer service by email galea@galeabespoke.com
If the order
has already left our warehouses, it will not be possible to cancel it, but you
can make the return once received.
For
all countries:
our goal is that each client is completely satisfied. If for any reason when
receiving your order you are not completely satisfied with it and do not to
wish to make a change, you have 5 calendar days from receipt of the product to
request a return. Products that are personalized or that have been modified in
any way at the costumer´s request will not be able to be returned.
Return
costs: if the reason for the return responds to a defect in the article or a
wrong article hass been sent, GALEA BESPOKE, SL will bear the costs derived
from the collection and will proceed to refund the amount paid by the client if
requested.
Procedure
for a return by GALEA BESPOKE, SL for defective product:
- You must
contact us at the email galea@galeabespoke.com
indicating details of the order to be returned and images of the product and
the damage that is cause of the return.
- We will
contact you as soon as possible to give you the corresponding instructions to make
the return and provide you with the necessary documentation to carry it out.
- GALEA
BESPOKE, SL will not accept any return that has not been previously authorized.
Return by
costumer request: if the costumer requests a return for any reason unrelated to
the brand, the costumer will be responsible for the management and costs
derived from the return. The procedure will be the follow:
- Contact
us at galea@galeabespoke.com and
tell us the details of the order you want to return and the reasons.
- We will
contact you to authorize the return and indicate the procedure to follow.
- In this
case, the client must manage the shipment by their own means and bear the
derived charges.
- The
package must be delivered to the following address:
GALEA BESPOKE,
SL
c/ LAFORJA
16, BAJOS
08006
BARCELONA
- The
client must proceed to return the product within a period of 15 calendar days
from the date of acceptance of the return by GALEA BESPOKE, SL
- Once the
return is delivered, GALEA BESPOKE, SL will asses the status of the product
received and will proceed to refund the amount paid by the costumer, as long as
it considers that the status of the returned product is correct.
NOTE:
- GALEA
BESPOKE, SL will not accept any return that has not been previously authorized
- GALEA BESPOKE,
SL will not be responsible for any customs expenses that the return may
generate.
- GALEA BESPOKE,
SL will not accept postage due.
How I will
receive my refund?
Once the
return is approved, you will receive the amount of the operation by the same
payment method for which you made the purchase
HOW TO BUY
You can buy
our products from any country that belongs to one of the countries listed on
our e-shop. To buy the product you want on our website, you only have to add it
to your shopping cart and follow the steps of the purchase process.
In case of
doubt, you can contact by email: galea@galeabespoke.com
What shoe
sizes are shown on the web?
The sizes
shown in the GALEA BESPOKE, SL e-shop are of the English type. If you have any
questions about the conversion of sizes, you can consult our table of
equivalences in the size or contact us at galea@galeabespoke.com
Our prices
are expressed in EUROS and are always retail prices, with all taxes included
(VAT)
Is VAT deducted
from NON-European sales?
Yes, the Spanish
VAT/VAT (21%) is deducted on all sales made outside the European Union. However,
any customs charges, customs and/or local taxes at the destination are the responsibility
of the buyer.
GALEA
BESPOKE, SL is not responsible for possible customs taxes that aplly to the
arrival of shipments to the final destination.
Tax and Customs
Outside the European UNION, sales may be subject to import duties and taxes. The
customer will be responsible for the payment of any import duties and taxes.
Please, note that GALEA BESPOKE, SL reserves the right to deduct, from any
refund due to the costumer, the costs incurred by GALEA BESPOKE, SL for the
return of goods rejected by the costumer at Customs in the country of
destination. All customers who make product returns from outside the European
Union (EEC) must specify on the same product packaging, as well as on the
invoice, that it is a product return. The indication is very important as it
will help prevent new customs charges from being generated.